PEP Automotive helps clients in the automotive industry – manufacturers, importers, dealer networks and dealer groups - to achieve measurable performance improvement from their new and used car sales & aftersales activities.
Driven by the desire to deliver results, PEP Automotive strongly believes in a full appreciation of each client’s objectives - to deliver bespoke solutions tailored to individual markets and specific requirements.
Creativity is important; we do think outside the box and we are never ‘one size fits all’ but our ideas are always underscored by practicality and sustainability.
Specific areas where PEP Automotive can help:
PEP Automotive is based in the UK but operates throughout Europe, the Middle East and India with consultants based in many of these markets. We bring this global experience to all our clients, ensuring informed strategy, clear focus and results – quickly!
PEP Automotive also help with improvements to new car sales performance and provides specific ‘deep dive’ consultancy in all aspects of dealership management.
A full range of specialist digital tools developed by PEP, branded PEP Auto Apps, is available and used to complement the practical experience of the whole team.
World class athletes, golfers, tennis players, the very best performers in all sports, use coaches to help them to identify ways to improve their skills, maximise opportunities and give them a competitive edge. The same principles apply in the automotive industry, where competition and vying for consumer attention is often intense.
PEP Automotive can provide you with an independent view, delivered by experienced professionals who will share world class techniques and processes and help you to adapt them to your own culture, scale of operation and budgets.
PEP Automotive Consultancy services cover:
Used cars
New cars
Aftersales
Body repair
Financial management
PEP Automotive’s approach is always tailored to specific needs; we establish clear objectives and timescales at the outset and monitor results alongside our clients as part of the team.
While the impetus for change or development is likely to come from performance and process analysis, it is inevitable that the motivations, skills and personalities of the people involved will have played a significant part in creating the issues under review.
So a typical assignment would also involve a ‘deep dive’ approach to conversations with staff at all levels of the operation, followed by an analysis of processes to gain insight and understanding.
Recommendations are supported by a ‘what if’ study to demonstrate the financial benefits of the proposals; on-going support can be engineered into the assignment to maintain momentum and motivation.
Clients find that PEP Automotive provides a supportive, practical and confidential service, designed to meet key business objectives.
Wherever possible, we aim to help existing management to adapt and improve - to their personal benefit as well as to that of the business.
In addition, PEP Automotive’s library of management tools can provide useful shortcuts for managers to achieve a step change in performance.
PEP Automotive enhances existing skills and helps to develop new ones – for a competitive edge that can be seen in results.
For more information contact Paul Evans at:
Paul.evans@pepautomotive.com or +44 (0)7776 198007
Used vehicles sit at the core of PEP Automotive’s business. For more than 20 years, we have been supporting and innovating in the used vehicle arena, working with manufacturers and their retail networks.
Our specialised skills see us working around the globe, implementing and developing manufacturer used vehicle programmes to improve sales performance, enhance residual values and develop retailer profitability.
To support these activities, PEP Automotive is constantly evolving new tools, systems and learning materials, tailored to local market requirements to ensure the absolute best results for our clients.
PEP Automotive’s team of skilled individuals all come from a manufacturer or retailer background, ensuring that our approach is fit for purpose and can be delivered in real-world situations.
Flexible, insightful, practical and sustainable, PEP can deliver effective solutions for all your used vehicle needs.
Within our portfolio, PEP Automotive covers all areas of the used vehicle spectrum:
For more information contact Ian Wright at:
ian.wright@pepautomotive.com or +44 (0)7733 102746
PEP Automotive has been involved with the creation of many manufacturer used vehicle programmes - both the volume and premium sectors and we know what it takes to create a winning formula.
Understanding our client’s needs is critical to ensuring the programme delivers the required results.
Whilst everyone wants to positively impact residual values the challenge is often much broader; for example raising awareness of lesser-known brands or engaging new markets in the business of automotive retailing.
PEP Automotive evaluates, critically and objectively, the three core elements related to a used vehicle programme:
Whether you are a car manufacturer, light commercial vehicle manufacturer or motorcycle manufacturer, PEP Automotive will be able to assist in creating a class leading programme that will deliver measurable results, positively impacting sales volumes, profitability, customer satisfaction and residual values.
Our ability to think outside of the box, as well as understanding the different cultures and regulations around the globe, means we are an ideal partner to help you develop your used vehicle programme, or revitalise an existing one.
PEP Automotive specialises in the delivery of global used vehicle programmes, from concept to market introduction, auditing and all the elements in between!
Focussing on local market adaptation, we provide a bespoke service to deliver a sustainable programme - working with sales companies/importers, sourcing appropriate supply partners and establishing robust platforms for all the programme key elements:
PEP Automotive develops and delivers market-appropriate training programmes to support the initiative, offering local language provision via ‘train the trainer’ where appropriate, as well as English language and an interactive e-learning platform that can be utilised for new starters, or as a refresher for the topic subject.
Whatever your used vehicle programme requirement, PEP Automotive can provide a class leading solution.
PEP Automotive has developed our own unique audit tool - AuditPlus.
Using the very latest digital technology, AuditPlus uses a tablet device to complete the standards measurement, enabling a consistent approach irrespective of the number of auditors, delivering photographic evidence and concise auditor feedback. The platform is fully customisable, allowing AuditPlus to be configured precisely to the manufacturer/sales company/importer/group/retailer’s requirements. Scorings can be weighted according to the key areas of focus.
The reporting suite sits on the PEP Automotive website and allows access via unique log-in. AuditPlus can provide a national, regional, group or individual retailer picture and allows the user to see not only trend information, but also to drill down to each vehicle audited to see areas of non-compliance.
Upon completion of the audit, our team of skilled consultants will debrief the retailer, taking them through the live report, highlighting areas of non-compliance and offering solutions to improve process that not only will deliver a better audit score, but will result in REAL sales improvement and customer satisfaction. This key element is the + in AuditPlus! We go way beyond simple box ticking, using the live report to create a performance improvement plan for every retailer:
AuditPlus can look at all areas of your used vehicle programme/operation at every level, ensuring customers are receiving the standard of service you expect them to. From the all-important paperwork and provenance checks, including vehicle preparation checks and warranty registration, through to the physical elements of preparation and display quality, we can do it all. Whether you want to ensure legal compliance or create real retailer improvement, this programme does it all!
Looking to improve your sales performance?
If you feel that there is a shortfall in performance, it’s likely that there is an element of the sales process that needs work.
PEP Automotive can analyse the key areas to help you to understand where you are losing sales on the customer journey:
Our unique approach will look at all the influencing factors, from your marketing strategy, to customer handling - and every process along the way!
We can advise you on what is going wrong and offer pragmatic and measurable solutions to fix the problem via a suite of training materials and tools designed specifically to create “quick wins”.
PEP Automotive has extensive experience in helping clients to set up and manage remarketing processes and refurbishment operations.
We can help your business with remarketing tools and processes, as well as offering detailed help and support with selecting service providers, setting up service level agreements and monitoring key metrics and standards.
Mike Foden, Business Development Manager, is the key contact for remarketing solutions.
Premium Events have been created to provide a retail solution to support the sale of volumes of cars based on a proven and successful formula.
Objectives:
We will work with you to understand your motivation for running the event and develop a bespoke programme that works for you and your retailers.
The critical elements with all Premium Events are PREPARATION, PLANNING and EXECUTION. The success of any event relies on continual efforts to generate as many CONFIRMED APPOINTMENTS as possible from the marketing and database activities and to ensure that all sales staff have a COMPELLING OFFER to excite customers.
We all need the right tools to do our job to the best of our ability - whether that be physical tools or personal skills developed through training and mentoring.
From the technicians in the service department, to the salespeople and aftersales teams, to managers and dealer principals - the right tools to hand can make a significant difference to personal and retailer performance.
For more than 20 years, PEP Automotive has been training and developing, supporting and innovating in the fields of new and used vehicles, aftersales and financial management.
We feel that's given us a pretty good insight into what tools are needed to maximise performance and personal satisfaction.
So, based on our experience, it was a natural progression for PEP Automotive to develop a range of digital tools to support and improve retailer performance and manufacturer KPI analysis.
PEP Auto Apps is an innovative range of digital tools based on our experience and expertise in global markets - developed to revolutionise the way manufacturers communicate with and analyse their retailer network performance, whilst helping retailers to capitalise on recent and future advancements in digital technology.
The PEP Auto Apps suite includes:
For more information contact Anthony Evans at:
anthony.evans@pepautomotive.com or +44 (0)7778 500323
PEP Business Centre is the portal to a range of superb resources - PEP Auto Apps, Digital Showroom and Reporting Systems.
The Business Centre is web based, so the portal can be accessed from any internet-enabled device.
Business Centre is also ‘Mission Control’ for your applications and allows management of languages, hierarchy networks and retailers.
Digital Handshakes or APIs are also created and managed by the Business Centre, which controls the data from Used Vehicle Locators (UVLs) - and to which apps this data is pushed.
For more information about PEP Business Centre, or access to our demo site please contact either Anthony +44 (0) 7778 500 323 or Mike +44 (0) 7740 188 042 or email support@pepautomotive.eu
Demo Site
Part of the PEP Business Centre and Digital Showroom, StockShare is an automated presentation of Retailer and Group Used Vehicle Stock on a big screen.
This web-based this system is updated overnight and can be accessed by any internet-enabled display. Capable of displaying any information from data received from the UVL , StockSahre typically displays, in the language of your choice:
The vehicle display is supplemented with consumer programme benefits detail and, if available, central finance offers.
An ideal tool for retailers that have limited used car display space, such as city centres.
For more information about StockShare, or access to our PEP Business Centre demo site please contact either Anthony +44 (0) 7778 500 323 or Mike +44 (0) 7740 188 042 or email support@pepautomotive.eu
InfoTouch is a tablet-based interactive presentation of Retailer stock and the manufacturer Used Car Programme - or more simply an interactive Silent Salesperson.
Like StockShare, the application data is updated overnight by data and is part of the PEP Business Centre.
The InfoTouch app defaults to the price screen of the vehicle and customers can interact with the tablet to see more details about:
For more information about InfoTouch, or access to our PEP Business Centre demo site please contact either Anthony +44 (0) 7778 500 323 or Mike +44 (0) 7740 188 042 or email Support@pepautomotive.eu
The AuditPlus tool has been designed to provide instant analysis and feedback for the manufacturer Used Car Programmes.
More specifically it offers real-time reporting of audit visits and comparison against region, national and group scores.
However, this is only half the story. When designing the system, PEP Automotive looked at the audit process as a whole and realised we could make the experience much better for both manufacturer and retailer - by way of AuditPlus consultative feedback for the retailer and best practice for the manufacturer.
For more information about AuditPlus, or access to our AuditPlus demo site, please contact either Anthony +44 (0) 7778 500 323 or Mike +44 (0) 7740 188 042 or email Support@pepautomotive.eu
Coaching Centre has been developed as a core for the consultancy process that PEP Automotive offers.
Designed as a reporting tool for manufacturers, Coaching Centre enables personnel to have a ‘helicopter view’ of markets and drill through national sales or importer companies, through market regions and into retailer data, with KPI metrics and region/market/network comparisons.
The system can be updated centrally by consultant on visit or by the retailers utilising a simple online stock sheet.
Some of the KPI data the system delivers:
For more information about Coaching Centre, or access to our PEP Business Centre demo site, please contact either Anthony +44 (0) 7778 500 323 or Mike +44 (0) 7740 188 042 or email Support@pepautomotive.eu
The Sales League tool can be used in conjunction with Event, Premium Events or a manufacturer sales incentive.
The web-based system requires sales data input by the sales team, which is checked by the sales manager and displayed on the site. Retailers and salespeople can see their scores compared to the competition, be it a national event or group-wide.
Sale bolt-ons (finance, gap insurance for example) can also be measured and incentivised by score weighting to help boost the sales person and retailers scores.
PEP Automotive has found this an excellent tool to help motivate and focus the sales teams during an event, particularly when used in conjunction with rewards for top 3 scoring retailers and, top 3 scoring salespeople, nationally and in-retailer.
For more information about Sales League, or access to our Sales League demo site, please contact either Anthony +44 (0) 7778 500 323 or Mike +44 (0) 7740 188 042 or email Support@pepautomotive.eu
Developed to support Premium Events, Event is a dual -purpose stand-alone system that digitally manages stock, sales, footfall and reporting.
Linked to an iOS-based app, the system provides an interactive stock list, search function, programme benefits and financial offer.
The system utilises a closed version of StockShare to display all stock on a big screen or screens and shows the status of each vehicle, whether available or sold.
Footfall is recorded by the event team and this data is immediately available to the rest of the system, allowing any sales to be linked to customers at the event - and providing detailed reporting and accurate advertising response data.
The system can be used for any sales event, whether a centrally based multi-retailer or a retailer that has a special offer for a limited time-period.
For more information about the Event system, or access to our Event demo site, please contact either Anthony +44 (0) 7778 500 323 or Mike +44 (0) 7740 188 042 or email Support@pepautomotive.eu
The PEP Automotive Remarketing Module is used alongside the StockShare system and is designed specifically to allow Manufacturer or Importer internal vehicles to be displayed direct to customers in retailer showrooms.
The Remarketing module automatically prices vehicles to include a retailer margin; vehicles can be purchased from the manufacturer/importer via the system.
A major benefit is that the system increases the speed to market for the manufacturer/importer and helps the retailer improve stock turn and profitability.
An ideal tool for retailers with limited used vehicle display space - such as in city centres - allowing retailers to market vehicles more quickly and effectively.
For more information about the Remarketing system, or access to our PEP Business Centre demo site to view it in action, please contact either Anthony +44 (0) 7778 500 323 or Mike +44 (0) 7740 188 042 or email Support@pepautomotive.eu
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A talented and skilled people resource should be a key priority for every organisation. Bottom line, it is our teams of people that provide the competitive advantage for businesses.
Unlocking everyone’s true potential and talent requires experienced and capable coaches - and targeted, practical support programmes.
PEP Automotive has been involved in such work for more than 20 years, working internationally with blue-chip companies and global marques.
Our role continues to be embedded with many companies, assisting them in gaining the best output for every member of their teams.
PEP Automotive coaches are all seasoned industry experts with many years of operating experience, providing functional and real answers to today’s business challenges.
Thousands of people worldwide have benefited from PEP Automotive training and development and we are pleased to know that many have progressed significantly, realising potential and delivering results through focussed learning that is always based on real life applications.
PEP Automotive doesn’t provide ‘off-the-shelf’ training. We do:
For more information contact Paul Evans at:
paul.evans@pepautomotive.com or +44 (0)7776 198007
In business, our people are potentially the greatest asset we have.
Recognising an individual’s potential is a skill, and once identified there is a need to link training needs to personal development, motivation and self-fulfilment.
The automotive industry, like many others, has often promoted those in position longest. Whilst approach this can sometimes work it takes no account of who is most capable and likely to have the most ability and confidence in a new role.
Understanding, accepting and developing training needs continues to be fundamental in any area of people development and performance improvement.
PEP Automotive can help by devising bespoke solutions that will identify team-based and personal training needs – and support you in building and developing a happy and successful team.
PEP Automotive is never ‘one size fits all’. An off-the-shelf training and development solution might look OK at first sight, but it won’t fit perfectly like ‘made-to-measure’ and it might not perform as you had hoped.
PEP Automotive understands that many areas of business have similar foundations and operational processes, but we will always explore the client need, talk to people in the market and immerse ourselves in local culture and business approaches prior to developing any solutions.
This way, PEP Automotive will always provide ‘bespoke’ development that focus on and address the key issues of the client in their particular market.
Face to face
The most traditional programme delivery style, Face to Face continues to have an important role to play, even in a digital world.
Face to face provides us with the best level of interaction as it accesses the three vital areas of communication:
Working face to face with people allows us to fully involve delegates,, stimulate ideas, explore, challenge preconceptions and draw out opinion and concerns.
Face to face provides a great arena for exchange, debate and discovery, with the open opportunity to question each other and develop real and practical solutions for today’s business challenges .
Digital
A digital option for programme delivery enables flexibility and ease of use, and the involvement of greater numbers of ‘digital delegates’ if required.
PEP Automotive provides digital training solutions that allow the user to access over 20 years of international training and coaching experience and insight – condensed by topic in compact sessions of focussed learning.
Our digital training platform allows us to track and measure usage and performance - and provide users and management with feedback , support and guidance as they learn.
PEP Automotive coaches have all been industry operators at senior levels so we understand the challenges of the automotive industry and the need to be proactive in a fast-moving environment; as such we are always available for follow up support.
Follow up can vary from email and telephone access post-training to support the changes delegates might wish to make, to on-site individual mentoring and support.
Often delegates are happier to confide in one of our coaches rather than a senior manager or colleague, so PEP Automotive coaches offer a safe place to ask questions, gain confidence and clarity and provide a sounding board before new ideas are implemented.
Business is no different to sport or the arts. The best and most successful performers use the support of others to improve their personal performance.
All the best performers have a coach, in many cases more than one!
PEP Automotive offers personal or team coaching programmes that will identify strengths and weaknesses, and provides bespoke development plans tailored to each individual.
With a clear focus on achieving improved personal performance, and therefore enhanced customer experience, we aim to embed standards and enthusiasm that will grow, flourish, and sustain a strong line of profitability.
I am Paul Evans and the Chairman of PEP Automotive, which I co- founded with my business partner Jac...
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My life in the Motor Trade started in 1982, selling used cars from a non-franchised site. Exciting t...
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Hi – I’m Jacqui, but usually known as Jax. Paul and I established PEP Automotiv...
Read more
My life in the motor industry started 1990, having decided that accountancy wasn’t for me. ...
Read more My life in the Motor Trade started in 1982, selling used cars from a non-franchised site. Exciting times for a youngster who loved all things automotive!
From this starting point, my career developed to include working with Vauxhall (Opel), BMW and even Aprilia Motorcycles - all valuable and varied experience which brought me into contact with a wide range of people and business practices.
Having achieved senior management level, i worked in these positions for many years until opting to join PEP Automotive as a Management Consultant. I work with motor manufacturers and their dealer networks – primarily focussed on improving operational performance and introducing processes that generate more sales and profit.
Hi – I’m Jacqui, but usually known as Jax.
Paul and I established PEP Automotive in 1993; before that I worked in engineering and project management – I may be only person who loves to have a building site outside their holiday hotel!
In the early days of PEP Automotive I organised the training schedules, laboriously typed out Paul’s handwritten course notes (he should have been a doctor!) and kept everything else on track.
Now I am the lynch pin of finance and strategy, probably one of the longest serving senior women in the motor industry, and its best-kept secret.
My life in the motor industry started 1990, having decided that accountancy wasn’t for me.
During my career, I have worked for Ford Motor Company, Citroen UK Ltd. and Toyota/Lexus GB PLC before setting up my own business.
Working with PEP Automotive, I travel extensively around Europe working with various manufacturers, using my specialist skills to help design and implement used car programmes and remarketing processes.
I also work closely with Anthony on PEP Auto Apps.
I’m a huge petrol head and enjoy both cars and motorcycles; I’m a regular at Goodwood Events.
Ourselves: To evolve our skills, knowledge and responsibilities
Our Clients: To anticipate and satisfy their needs by providing a service that consistently offers new, worthwhile concepts
Our Company: To build on our success by maintaining the respect we have for fair dealing and integrity, whilst simultaneously responding quickly and effectively to change
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Training
Used Cars I am Paul Evans and the Chairman of PEP Automotive, which I co- founded with my business partner Jacqui Ward in 1993 after a career in retail automotive management and then automotive consultancy.
Since then I have personally carried out training, consultancy and client management assignments across the world and for a wide range of clients.
I now devote more time to a support role for our long established team who, for some time, have shown how they can deliver a great job for our clients and also represent the finest personal qualities embodied in our company Values.
My life in the Motor Trade started in 1982, selling used cars from a non-franchised site. Exciting times for a youngster who loved all things automotive!
From this starting point, my career developed to include working with Vauxhall (Opel), BMW and even Aprilia Motorcycles - all valuable and varied experience which brought me into contact with a wide range of people and business practices.
Having achieved senior management level, i worked in these positions for many years until opting to join PEP Automotive as a Management Consultant. I work with motor manufacturers and their dealer networks – primarily focussed on improving operational performance and introducing processes that generate more sales and profit.
Hi – I’m Jacqui, but usually known as Jax.
Paul and I established PEP Automotive in 1993; before that I worked in engineering and project management – I may be only person who loves to have a building site outside their holiday hotel!
In the early days of PEP Automotive I organised the training schedules, laboriously typed out Paul’s handwritten course notes (he should have been a doctor!) and kept everything else on track.
Now I am the lynch pin of finance and strategy, probably one of the longest serving senior women in the motor industry, and its best-kept secret.
My life in the motor industry started 1990, having decided that accountancy wasn’t for me.
During my career, I have worked for Ford Motor Company, Citroen UK Ltd. and Toyota/Lexus GB PLC before setting up my own business.
Working with PEP Automotive, I travel extensively around Europe working with various manufacturers, using my specialist skills to help design and implement used car programmes and remarketing processes.
I also work closely with Anthony on PEP Auto Apps.
I’m a huge petrol head and enjoy both cars and motorcycles; I’m a regular at Goodwood Events.
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unique insight on all issues affecting the global motor industry
I am Paul Evans and the Chairman of PEP Automotive, which I co- founded with my business partner Jacqui Ward in 1993 after a career in retail automotive management and then automotive consultancy.
Since then I have personally carried out training, consultancy and client management assignments across the world and for a wide range of clients.
I now devote more time to a support role for our long established team who, for some time, have shown how they can deliver a great job for our clients and also represent the finest personal qualities embodied in our company Values.